Anyone in PP with movistar internet problems?

[pollensa]

Just wondered if anyone in the port has internet problems? We have family in our apartment & they had no internet yesterday & only for a few minutes intermittently this morning. It's Movistar standard with landline etc. We had lots of issues last year when there was work going on & then got given a new router - ours was years old - but it was all fine at Easter.

Always difficult to sort at a distance!

 

[whaleywanderer]

Ours is working fine in the Gomar area.

 

[Family Ordonez]

Hi
The family in my apartment have had the same, I thought it may have been that they had nt plugged it in properly as the decorator had unplugged it. After seeing your post I am now thinking it may be a problem with Movistar. I have a friend going to look at it this morning, I will let you know the outcome..
I know it is very difficult to sort out when you are in the UK, I was tearing my hair out yesterday as guest not pleased

 

[Sparky]

Mine is working OK in the center of the Port .....(touch wood) .

 

[pollensa]

Hi
The family in my apartment have had the same, I thought it may have been that they had nt plugged it in properly as the decorator had unplugged it. After seeing your post I am now thinking it may be a problem with Movistar. I have a friend going to look at it this morning, I will let you know the outcome..
I know it is very difficult to sort out when you are in the UK, I was tearing my hair out yesterday as guest not pleased

Thanks for letting me know. Where is your apartment? Ours is in the Boquer area. I've contacted our management company but I'm not sure what they can do. If we were there we would call movistar from the apt & get the English speaking line & ask them to test it but I think you have to call from the landline in the apt.

 

[PP76]

Working fine in Llenaire.

 

[Molt de Renou]

The copper lines are not working as well as the fibre optic ones.

Could it be due to them changing over from one to the other ?.

 

[pollensa]

The copper lines are not working as well as the fibre optic ones.

Could it be due to them changing over from one to the other ?.

I did wonder. Think we may need to bite the bullet & change to fibre when we next come out. We did have the note in our letterbox last time saying the fibre optic was now available.

 

[pollensa]

Does anyone know what number you have to call Movistar from your landline & get the English speaking engineer? I know we have done it once but I think it's written down in my apt & I'm not there. My brother, who's in our apt, tried the Movistar shop but was told to call the support line in Spanish. Thanks.

 

[PP76]

Pollensa,
Try 1004

John

 

[Family Ordonez]

Thanks for letting me know. Where is your apartment? Ours is in the Boquer area. I've contacted our management company but I'm not sure what they can do. If we were there we would call movistar from the apt & get the English speaking line & ask them to test it but I think you have to call from the landline in the apt.

Hi
Our apartment in on Metge Llopis next door to Tango restaurant. I am just waiting for a friend to get back to me who has gone to have a look. I will let you know if he gets it working, otherwise I too will have to try and call Movistar not looking forward to that!

 

[pollensa]

Thanks for the 1004 - will keep a note.

Meanwhile our Management Company has called Movistar for us but they were asked to visit to check the router etc. & I suspect call direct from our apt. So they are visiting later today.

I expect we'll be signing up for the Fibre Optic option on our next visit. Am just hoping they can install it quickly as we only tend to visit for 7-10 days at a time.

Family Ordonez, is your connection fibre optic or the old style copper wire? Ours is still old style as we've had it for well over 10 years.

 

[PP76]

Pollensa,
I visited the Movistar office last Tuesday afternoon they said about 10 days for installation, that evening the engineer phoned to ask if they could come the next day which they did and the fibre optic connection is very good.

 

[Molt de Renou]

Sometimes, just by unplugging the router (for as long as possible) and plugging it in again, will solve the problem.

 

[pollensa]

Sometimes, just by unplugging the router (for as long as possible) and plugging it in again, will solve the problem.

That's all been done thanks - apparently it appeared for a few minutes this morning & then went again...

 

[Sparky]

Zelda, it could well be the router. We had the same one for years then it blew, they gave us a new on and after only a few months that one also went, the engineer told me that the newer ones don't last like the old ones did. I would advise you to change to the new system as it seems the copper cable and fibre optic are not compatible .

 

[Family Ordonez]

Thanks for the 1004 - will keep a note.

Meanwhile our Management Company has called Movistar for us but they were asked to visit to check the router etc. & I suspect call direct from our apt. So they are visiting later today.

I expect we'll be signing up for the Fibre Optic option on our next visit. Am just hoping they can install it quickly as we only tend to visit for 7-10 days at a time.

Family Ordonez, is your connection fibre optic or the old style copper wire? Ours is still old style as we've had it for well over 10 years

Hi
Our friend got ours up and running, it seems our guests didnt know how to work it and whilst trying they messed all the wire up, oops! However, our Movistar was installed last October and is the Fibre. Hope you have managed to get yours up and running.

 

[pollensa]

Hi
Our friend got ours up and running, it seems our guests didnt know how to work it and whilst trying they messed all the wire up, oops! However, our Movistar was installed last October and is the Fibre. Hope you have managed to get yours up and running.

Am glad you are sorted.

For us it appears that you need to make the odd phone call to keep it going! When my brother got back to the apt this afternoon, it wasn't working. So he used our land line to call our managing agent & it started working! It now works for a short while before he has to lift the receiver & dial a number - so he calls 1004 & then disconnects when they answer!

Just need to order that Fibre Optic now ...

 

[Sparky]

So after i posted the weather report yesterday i lost my internet. I phoned 1004 and eventually got to an English speaking guy, i spent a long time on the phone, tried resetting the router, nothing, he told me that they would check the line and would get back to me. Later in the afternoon an English speaking lady called to say a technician would come at 9am today, just as the church bell was chiming 9 o'clock my doorbell rang, techy did a few things and it was back up and running .
Ten minutes later it all went pear shaped again , i then had a call from the same lady asking if all was good, told her it had gone again so she said she would get the techy to come back, within an hour he arrived with a new router but the same thing happened, he was baffled but went and got another one, so far so good, fingers crossed .

 

[Nick]

I'm no expert whatsoever and maybe the technician tested everything but when electrical items keep blowing unexpectedly like that it's often down to the electrics. Wiring, power surges etc. Is your electric supply okay and checked?
Just a thought.