Hotel Daina reception

[CliffB]

We had unfortunately booked the Hotel Daina through Monarch hotels, who obviously went out of business last Monday. I contacted the Daina on Monday and the booking was still valid,however when arriving on Friday it had been cancelled. I half expected this but thought I might get lucky and the money from Monarch to the Daina had already changed hands. Christina on the Daina reception was fantastic, not only did she have compassion, she then proceeded to pull out all the stops to secure temporary accommodation in the Daina apartments for two nights, then got us our original booking ( a front facing room) for the next five nights all at a discounted price. Fantastic service and I can't speak highly enough of Christina's efforts.

 

[Bekki]

They are always so accommodating at the reception. It was a really lovely recount of how they have treated you. Have a really great time on holiday.

In the summer of 2016 all EE service had failed for a couple of days at the end of July and they let me use their phone at no charge to check my hoppa pick up time. Maybe an email to the head office would be nice anout your experience and Christina could be acknowledged at the highest level