Record rent a car

[tievenaghtanya]

Thanks to all for info re car hire pick up on site at Palma.Great experience with Record.We booked a hyundai getz 3 door or similar plus booster seat for £63.00 on 05 May for 5 days and on arrival we were asked if we wanted to upgrade to a renault scienic for 2 euros / day so we did.
Car was nearly new and the policy of returning vehicle with same amount of petrol as you collected it with is great,we have used various companies at Palma but will use record again on next visit. TT.

 

[El Gordo]

Recordrentacar

Hi

Although I have used a fair range of the car companies at the airport and off, I have joined Records Club which gives you points for booking that you can use on your next booking. This gives a very competitive quote. The fuel regime of bringing it back with the same amount of fuel is excellent.

My only pet hate is that there is often a queue and so you can be unlucky and have a wait of over an hour to get to the desk!! Make the mistake of leaving the baggage collect area and try to get served at the portholes outside and your wait will be longer!!

I think this is caused by Holiday Autos offering Record as their company in PMI.

I noted last week that Auriga and SixT are now at the Airport.

 

[spudbag]

"Once you have a Berlingo......"

Just used Record - through Holiday Autos - and they did us proud.

I had originally booked a pricey seven-seater for four ample adults and 12-month old in baby seat, but due to a mess-up on my part (left my credit card at home!) they couldn't honour our contract for insurance reasons.

However, a very helpful chap behind the desk eyed up our party and my debit card and told me I was barmy. Which is largely true.

He said we should have booked a Citroen Berlingo - so he arranged a switch - rang Holiday Autos to authorise it, and then told me I'd been refunded more than 300 quid!!!!

Berlingo's - spacious (four cases, three ruck-sacks and buggy in boot), ugly, and cheap as chips. If you don't care about the aesthetics, go for it!

 

[coolme]

On the 17th of August,me and my wife will be on Hotel dor Tobago for 6 days and want to rent a car from Record. Will it be possible to take the car in the hotel and where is the nearest office of Record to this Hotel? Could you please help us ?

 

[pollensa]

On the 17th of August,me and my wife will be on Hotel dor Tobago for 6 days and want to rent a car from Record. Will it be possible to take the car in the hotel and where is the nearest office of Record to this Hotel? Could you please help us ?

Hi there. I'm afraid that the Pollensa Forum primarily caters for people on holiday or living in the Pollensa area so I don't think anyone will be able to help you here. I suggest you contct Record direct.

 

[joelise80]

Record Car Rental

Used Record last week for the first time,booked through DoYouSpain, free upgrade on car which was clean and almost new, they checked it on return with us there. This was good as we have used other companies in the past who don't bother and we wonder if a big bill will follow when we get home. Car has full tank on pick up and you return it the same, there is a petrol station just before you take car back into airport car park, so really easy. would definately use Record again.

 

[A340]

Wife & I are going to PP in the middle of November for 5 days in order to put a lick of paint around the apartment. (Long overdue some might say)
I would like confirmation that Record definitely operate a 'full tank' collect/'full tank' return policy.
I've been badly caught out in the past with fuel charges when only driving to & from PP.
Thanks for any advice.

 

[pollensa]

When we last went end September it was case of bring it back as you found it.

Unfortunately they had marked it as 1/4 full but we didn't notice until on the road that it was less than that & then the needle suddenly shot down to zero around 8km from Inca. Fortunately we got to the BP station in Inca in time!

So as far as I know, you still pay for your own petrol but do check the guage!

 

[ryansclan]

Record fuel policy

I used Record rental a few weeks ago and checked on their website about their fuels policy. Everything was fine when we got there. They marked the booking out sheet as 1/8 full and asked us to return with the same amount in. It's probably better to check before you leave, as Pollensa recommends but ours was accurate. I worked out that I saved about 40 euros on the hire costs as I was only going Airport to Pollensa and return.
Record is the only on-airport hire company that I could find that doesn't operate a Full return empty policy. The car was a little bit 'scruffy' and I don't think they valet them very often (if at all) but I didn't really mind as I saved so much money on the 5 day hire. Their prices were fine also and I booked it directly on their website. The hire includes full insurance cover with no excess.

 

[Carol]

Record - Change of Fuel Policy

Have just booked with Record for November and discovered they have changed there fuel policy - Now the same as all the other companies - Pay for full tank bring back empty unless your hire is for less than 6 days.Will be searching for different hire companies to use in the future.

 

[pollensa]

Thanks for letting us know Carol & Welcome to the forum.


How were you advised of this? Did you book direct?

 

[Gommar Goffer]

Autos Roig used to have a full/full policy - collect full, return full. Yhey also used to be flexible if you wanted to do it full/empty - obviously that way you have to pay their price for fuel. Also do a free day system on their VIP client bookings - you bank one free day for every 10 days rental.

 

[ryansclan]

Car rental check & price comparison

Hi. After recommending Record's fuel policy in my previous message they certainly have just changed it for all rentals 6 days or over. Everyone's getting on the bandwagon for charging...seems like another Ryanair scam to make more money. However, I've just tried an online price check for 5 days in November and Record have quoted 71 euros for a 5 door Fiesta and Autos Roig have quoted 150 euros for the same car!! It looks like its still worth going with Record even if you have to pay for their Full Tank of fuel (if over 6 days) and slightly scruffy car?

 

[Mark]

Although record advertise much lower prices than autos roig it is best to check the very small print on the record website about insurance.

The Record website says phrases such as 'All-Included' , 'NO EXTRA CHARGES' , ' NO HIDDEN EXTRAS' , 'All-Inclusive prices' .

If you look closely there are lots of exclusions for the insurance that might be costly if you are unlucky.

# What is not covered by the insurance?

The insurance does not cover the following:

* Flat tires
* Damage to third parties due to negligence or reckless driving.
* Damage caused to the vehicle due to negligence or reckless driving.
* Inadequate refuelling.
* Damage to tires and wheels.
* Loss or damage of car keys or remote locks. Depending on the type of vehicle the charge ranges between € 30 and € 120
* Damage to the lock, upholstery and rear shelf.
* Damage or loss of the child seats or booster seats.
* Damage or loss of ariels, car jack, security triangles, wiper-blades and deposit cap.
* Damage to the engine due to negligence.
* Damage to the vehicle’s underside (housing, bodywork, etc.)
* Misuse of the clutch.
* Theft of the vehicle with keys in the starter.
* Driving under the effects of the alcohol.
* Damages to windshields and windows.

Always best to look for the small print.
See if you can find that text above on the record website, it is hard to read it is so small and in a light colour text.


I am not saying there is anything wrong with record, but read carefully as an uninsured broken window or flat tyre would cost more than the difference between two companies prices.

We always use autos roig now as there is no hassle at all.

Car hire Majorca, car hire Cala Dor, direct service at the airport

Mark

 

[its cd]

Record

I have used record 4 times this year and can;t fault them

Last time was 19 to 29 this month

They asked me if I wanted to do Full / Empty but I declined and requested Full/Full .......... which they gave me with no quibble

Also, I am aware of their insurance excesses etc , however, you can wipe them all out for about 2.65 euros per day, which even when added makes them still good value

I paid 164 euros , including the extra insurance for 11 days for a Seat Ibiza .......... plenty of room for cases and 4 people

Previous occasions , I have requested Ibiza / Fiesta or similar and ended up getting a free upgrade to Seat Leon or Ford Focus Estate ........... cars usually less than 5000 miles , although this time it had 20,000 miles on it, which is high for a hire car .......... but it drove great, wasn;t a mess inside and was perfectly suitablefor our needs

 

[snowy2007]

Good tip excess on car insurance take out this good value
Car Hire Excess Insurance For Europe | Insurance4carhire.com

@£49.00 per year good value

 

[brian]

This reply to an e-mail enquiry I sent to record this week
Record has improved their new policy in Malaga, Palma and Alicante in order to fulfill our customers needs.

The vehicle will be provided with a full tank of fuel with the following options:

For rentals with a duration of 4 or more days, the tank will be provided full and will have to be returned as empty as possible.

For rentals with a duration of less than 4 days, the following options would apply:

*Full-Half: Customer will pay for half a tank of fuel and the vehicle will have to be returned half.

*Full-Empty: Customer will pay for a full tank of fuel and it will have to be returned as empty as possible.

*Full-Full: Customer will have to return the vehicle with a full tank of fuel.

Fuel prices may vary depending on the vehicle's model and on the market prices at the moment of collection. However, Record Go always guarantees a cheaper fuel price than the one found at the Airport gas station.

Regarding the Full-Half option, Record Go would like to inform that, in the event the vehicle is returned will less fuel than agreed upon collection, the missing fuel plus a 15-euro handling fee will be charged to the customer.

In the same way, with regard to the Full-Full option, if the vehicle is not returned full, the missing fuel and a 15-euro handling fee will be charged to the customer.

On the other hand, Record will not refund the difference if you happen to return the vehicle's tank with more fuel. Customers must check the fuel level when collecting the car and if it does not correspond to what it is written on the rental agreement they have to report the office associate so we can amend the rental agreement.

Please note that our prices include:

- Local taxes : VET or IGIC
- Unlimited mileage
- Full Comprehensive Insurance without excess. Our groups Q and Q1 have an excess of 600 EUR.
- Free additional driver in your contract
- The insurance also covers vehicle substitution in case of imperative reasons
- Free cancellation policy

Please note that our prices do not include:

- Fuel error
- Damage to tires and wheels
- Damage to the windshields
- Damage to the underside of the vehicle
- Loss of keys

In order to cover these exclusions, we inform you that there are two alternative options in order to cover all the above cases but the last one.

1. The client will sign a credit card slip allowing us in case of any of the above cases to charge you up to for 300EUR for groups B,C,C1,D and L or 600 EUR for groups E,Q and Q1. This credit card slip will be destroyed at drop off and after the car is checked.

2. The client will pay 4.06 € per day, maximum 49.50€ for groups B,C,C1,D and L or 6.96€ per day , maximum 97.44€ for groups E,Q and Q1. This amount will not be refunded.

Please note that you will contract this additional insurance at the airport when collecting the car.

If you have any further questions, please do not hesitate to contact us again.

Kind regards,

Lupe.

RECORD RENT A CAR
reservas@recordrentacar.com
Car Hire Spain - RECORD RENT A CAR - Car Rental Spain - Majorca, Alicante, Malaga, Tenerife, Fuerteventura, Gran Canaria, Lanzarote
Tel- 902 123 002
Fax- 902 123 004

 

[Lorenzo]

Record car rentals in Palma airport

Thanks for the information about Record. I just wish I had seen it before I left. I have used Record rental cars for many years now and have never had cause for complaint before. I'm not happy with this new policy of picking the car up with a full tank of fuel and then bringing it back empty. After all, when it's not your own car, it's not easy to best-guess when it will run out of fuel and the gauges aren't always that reliable.
Spending just 5 days in Mallorca this time, we were hard pushed to use even half of the fuel we had been forced to buy. It's not exactly environmentally friendly either to try to use as much fuel as possible. I much preferred the 'bring the car back with the same amount of fuel as you found it with'. This time I ended up paying more than double the quoted rental cost, due to this new fuel policy. The staff at the Record Desk didn't seem too enamoured with the change of policy either so perhaps a brief letter to their Head Office might persuade them to review it?

 

[El Gordo]

Despite this change in fuel policy I still think Record give value for money, We are all trying to reduce costs with the problems of the current exchange rate.

I have booked a Berlingo with Record for €54 (inc of €5 discount from previous bookings) for 6days from 7th Feb.

The Berlingo or equivalent is very comfortable for up to 5 people and lots of luggage space for the price. Have had no problems with Record and joined their club to get discounts.

I emailed them to say that I was disapointed with their change in fuel policy and got the standard email reply below.

Its probably dangerous and against Health and safety to syphon off the excess petrol that you dont need in PP before you go back to the airport for the benefit of PP forum members!!!

 

[romanb]

We booked our car hire with Holiday Autos, in August the company was Atesa whom we were more than pleased with, then in December Record. The car received with Atesa for the same price band was newer and in far better condition than the one with Record I actually went over to the office in car park to get paperwork authorised that we had collected the car with the dents and scrapes. Plus on both occasions we had purchased total damage waiver when we arrived in December I was told that this did not include the tyres etc and that we had to give either 600 euros to cover excess or an extra 26 euros to cover. I did say that this was why we had purchased total damage waiver but they were adamant, I did take this up with our travel agent when we returned but have not yet had any response so the car hire actually worked out more expensive with Record. Especially as we paid for the full - empty petrol without realising we could have asked for alternative.