R
Rosie34
Active member
We have read so many good reports about Vanrell car hire and how to avoid the queues at the airport so we went past the medium sized queues at Goldcar et al.
I had emailed the company to say that our flight would be earlier than planned (Monarch’s usual change of time!).
Our instructions were that a representative of Vanrell would meet us near the lifts on the 4th floor and after hanging around for a few minutes we found the desk. While we were waiting our turn we heard the person telling some people that due to an accident on the motorway the cars were delayed. When it was our turn, he said, ‘You are early’ I said ‘Yes, I emailed Vanrell to let them know and they acknowledged etc’ – his response was ‘ Well, they didn’t tell me!. He told us that the car was delayed and said to wait over there. (no apology) So we did and after about 25 minutes he called us over and gave us instructions where to find the car. We eventually found it and set off to the exit – but because we had been delayed so long, our card was rejected by the machine. So OH had to go and find the person again (fortunately there was no queue behind us). Eventually they came back and he phoned someone and had a heated Spanish exchange and then the lady he had been speaking to came and got the cards out of the machine and found ours and to cut a very long boring story a bit shorter, we escaped – 2 hours after arriving! I did check round the car but we didn’t realise till we reached the villa that there were no hubcaps on the car. So just hope that we don’t get a bill for the missing items.
OH says he will use them again on the assumption that this was just an unfortunate experience – but I am not so sure as it was just so frustrating and the attitude of the person (a Welshman I think) did not help to make the situation any easier.
We will see.
I had emailed the company to say that our flight would be earlier than planned (Monarch’s usual change of time!).
Our instructions were that a representative of Vanrell would meet us near the lifts on the 4th floor and after hanging around for a few minutes we found the desk. While we were waiting our turn we heard the person telling some people that due to an accident on the motorway the cars were delayed. When it was our turn, he said, ‘You are early’ I said ‘Yes, I emailed Vanrell to let them know and they acknowledged etc’ – his response was ‘ Well, they didn’t tell me!. He told us that the car was delayed and said to wait over there. (no apology) So we did and after about 25 minutes he called us over and gave us instructions where to find the car. We eventually found it and set off to the exit – but because we had been delayed so long, our card was rejected by the machine. So OH had to go and find the person again (fortunately there was no queue behind us). Eventually they came back and he phoned someone and had a heated Spanish exchange and then the lady he had been speaking to came and got the cards out of the machine and found ours and to cut a very long boring story a bit shorter, we escaped – 2 hours after arriving! I did check round the car but we didn’t realise till we reached the villa that there were no hubcaps on the car. So just hope that we don’t get a bill for the missing items.
OH says he will use them again on the assumption that this was just an unfortunate experience – but I am not so sure as it was just so frustrating and the attitude of the person (a Welshman I think) did not help to make the situation any easier.
We will see.
But this is really the first time we have been hubcapless and didnt realise it was normal.
