Goldcar insurance charges

[lollipop]

We hired a car in the UK at Christmas from Budget/Avis and they had exactly that excess on their policy but did accept that we had excess insurance cover.

 

[pansy potter]

Hi lollipop,

I'm glad they accepted it without argument as I had a 10 min stand off literally , with a very brusque Avis employee ! Thankfully my insurance had a very good sentence saying you do not need any extra insurance decline any extra insurance offered by the car hire company. At 1130pm I did not see this quick enough !!!

 

[manda]

Charges

After all the debate I wanted to check what the actual charges would be so emailed Goldcar. We have a booked for 2 weeks in June made last month at a very good rate. Their reply is below:

Dear customer,

Thank you for contacting Goldcar Rental, more than 25 years experience at your service.

The cost for our Relax cover, our zero excess cover is 110.70 euros, if you do not hire any additional cover, you must make a deposit of 600 Euros, which will be blocked from your credit card during 15 days.

Please do not hesitate to contact us for any future reservations or questions you may have about our services.

Kind regards, Vicente.

I guess it's up to you to make you choice.

Manda

 

[El Gordo]

When I picked up my car from Goldcar on the 2nd March I was asked if I wished to take additional insurance or block an excess. I am a regular customer so they know I always decline the insurance as I have the yearly car hire insurance, so there was no hassle there..

But then I was informed that the excess for bodywork had been changed from zero to 1200E!! and the excess for wheels, glass etc was 900E

I was given a drawing of the car with two small crosses where damage was noted.

On inspection of the car there were many more scratches etc. I took pictures and marked the drawing which I eventually persuaded the office to agree. What an unnecessary process.

I shall certainly reconsider my supplier in the future.

 

[roig cat]

Not the best way to start a holiday. I wonder if they have increased the excess to put businesses like "insuretheexcess" out of business?
Economy car hire continue to offer car hire without excess, including Centauro, not sure how long this will last.
Sixt have quoted 600 euro excess this year for our hire in April and October whilst last year it was nil.

 

[alcanadakid]

After all the debate I wanted to check what the actual charges would be so emailed Goldcar. We have a booked for 2 weeks in June made last month at a very good rate. Their reply is below:

Dear customer,

Thank you for contacting Goldcar Rental, more than 25 years experience at your service.

The cost for our Relax cover, our zero excess cover is 110.70 euros, if you do not hire any additional cover, you must make a deposit of 600 Euros, which will be blocked from your credit card during 15 days.

Please do not hesitate to contact us for any future reservations or questions you may have about our services.

Kind regards, Vicente.

I guess it's up to you to make you choice.

Manda

Manda,

I suggest that you type "Goldcar and Tripadvisor" into google to get the full picture.

 

[manda]

Alcanadakid,

Just done that so the last posting on that is 2012!!!

I'm not trying to defend Goldcar, simply adding information for others.

Having travelled the world I've found that most the car hire companies are the same and have some sort of hidden costs. In the end I would rather pay for insurance for piece of mind, driving standards in the UK are abysmal and seem to get worse when you go to Mallorca.

One thing that has changed though is the fuel policy, although you have to pay full up front they do refund you pretty quickly for unused now. On the 3 occasions I used them last year the refund was confirmed before I had even got home.. It was also credited back to my credit card within 3 days.

Just noticed that even if you go through Carjet the majority of the car hire they are using is Goldcar.

Manda

 

[alcanadakid]

Alcanadakid,

Just done that so the last posting on that is 2012!!!

I'm not trying to defend Goldcar, simply adding information for others.

Having travelled the world I've found that most the car hire companies are the same and have some sort of hidden costs. In the end I would rather pay for insurance for piece of mind, driving standards in the UK are abysmal and seem to get worse when you go to Mallorca.

One thing that has changed though is the fuel policy, although you have to pay full up front they do refund you pretty quickly for unused now. On the 3 occasions I used them last year the refund was confirmed before I had even got home.. It was also credited back to my credit card within 3 days.

Just noticed that even if you go through Carjet the majority of the car hire they are using is Goldcar.

Manda

I think you will find that the last posts on Tripadvisor were in November 2014 and give similar, if not worse, experiences to those here

 

[manda]

Without getting into a big debate over this then your Google search isn't simply Goldcar and Tripadvisor in the search bar!!!

Having my own IT company what you say is GIGO. If you want to people to use your use your recommendations on how to use Google then tell them explicitly on what to search on.

So the latest on the NZ site is 2014.

Amazing how some people believe everything the Internet comes up with

 

[Sparky]

Without getting into a big debate over this then your Google search isn't simply Goldcar and Tripadvisor in the search bar!!!

Having my own IT company what you say is GIGO. If you want to people to use your use your recommendations on how to use Google then tell them explicitly on what to search on.

So the latest on the NZ site is 2014.

Amazing how some people believe everything the Internet comes up with

Manda, not everyone is an IT guru.
Members are merely sharing their experiences and i feel this is getting a wee bit personal so i would ask that you just agree to disagree and leave it at that, thank you.

 

[pansy potter]

Not the best way to start a holiday. I wonder if they have increased the excess to put businesses like "insuretheexcess" out of business?
Economy car hire continue to offer car hire without excess, including Centauro, not sure how long this will last.
Sixt have quoted 600 euro excess this year for our hire in April and October whilst last year it was nil.

Our excess with Sixt for May and September is nil ? I hope they will bring yours down to that as it does not seem fair

 

[ryansclan]

Insurance excess

My own personal view is that I'm quite happy to have an excess on hire car insurance (we do have them on our own cars at home) as it encourages people to take reasonable care of the vehicles. I'm often amazed at the way I see some drivers treat the vehicles on holiday!
The result is minor damage all over the cars and sometimes the interiors of new cars are appalling even though companies like Record try their best to clean them up in the limited turn around time they have.
So, as long as I know what the excess is in advance and what it is for then I'm ok with it. I'm not OK with officials at the desk at some companies trying to mislead!
(I have an annual excess protection and Record have always accepted this. Maybe I've got an honest face : )

 

[El Gordo]

My own personal view is that I'm quite happy to have an excess on hire car insurance (we do have them on our own cars at home) as it encourages people to take reasonable care of the vehicles. I'm often amazed at the way I see some drivers treat the vehicles on holiday!
The result is minor damage all over the cars and sometimes the interiors of new cars are appalling even though companies like Record try their best to clean them up in the limited turn around time they have.
So, as long as I know what the excess is in advance and what it is for then I'm ok with it. I'm not OK with officials at the desk at some companies trying to mislead!
(I have an annual excess protection and Record have always accepted this. Maybe I've got an honest face : )

I agree, but dont want the bother of arguing the case for claims for damage to the car that were present before I hired it.

I remember the story fom one forum member a few years ago who had several hundred euros debited from their credit card for repairs for damage that was not even present!!

When asked for invoices...those provided were dated before their rental period!!

I fear that the Hire companies are using scare tactics to force their expensive insurance onto customers!!

What we need is clear "inclusive" pricing. so that genuine comparisons can be made.

 

[roig cat]

Quote:
Originally Posted by roig cat View Post
Not the best way to start a holiday. I wonder if they have increased the excess to put businesses like "insuretheexcess" out of business?
Economy car hire continue to offer car hire without excess, including Centauro, not sure how long this will last.
Sixt have quoted 600 euro excess this year for our hire in April and October whilst last year it was nil.

Our excess with Sixt for May and September is nil ? I hope they will bring yours down to that as it does not seem fair

If i get a quote now there is no excess but the price is far more expensive! My March hire is for Sevila, its Semana Santa week and Seville will be very busy. Ill Cancel and re book October/palma if prices fall.

 

[Tiggy]

It is the same now when hiring in UK Avis just quoted 1,000 GBP excess for damage and another 1,000 GBP for theft excess.The rental price for one day was exorbitant for a Fiat 500 it made Majorcan hire prices look very very attractive !!!

 

[Gp1602]

We picked up a car from Goldcar on Saturday. We stood for about half an hour before they closed the desk and told us to go to another desk and we waited about another half an hour! They took £91 for petrol and put 1200 eur on my card but told me they would reserve 3000 euro. I told them no and they said we reserve the right to but I can't see that anywhere in the terms? I was not happy and the girl was saying things like sign for the deposit or no car. I told her not to be so rude. Anyway, in all the arguing I did not ask how I need to return the car. It's not for a while but can anyone here tell me how I do it?! Thanks

 

[lovemallorca]

Sounds like a typical Goldcar experience!

Do you need to know where to return it, or if it should be returned full of fuel?

 

[Gp1602]

Thanks I need to know where to return it please. I think she said that they had charged me for the full tank of fuel and if I returned with some fuel they would refund some money after yet another fee

 

[lovemallorca]

Thanks I need to know where to return it please. I think she said that they had charged me for the full tank of fuel and if I returned with some fuel they would refund some money after yet another fee ��

You need to return the car to where you collected it - So the bottom floor of the multistorey carpark, opposite the terminal.

Follow the signs for Arrivals as you approach from the motorway (Not departures) and that will lead you back to the front of the multistorey.

There are overheads signs showing you which lane to be in to return hire cars and it is also painted on the road surface.

Once you enter the car park, there are signs to the respective car hire company parking areas. (For Goldcar, down into the building and around the far right)

It is a bit of a free-for-all once you are back, as I don't think that Goldcar have spaces specifically for returning vehicles!

If I can make one suggestion - Don't choose Goldcar again. They are a nightmare!

 

[Mark]

A google images with the signs.

https://goo.gl/maps/YJNYx

https://goo.gl/maps/0PlvQ

You probably want the 'Rent a car' car park in the distance in that google image rather than the ' Parking P' which is the public car park that some companies do use such as Autos Roig etc.

Look well ahead at the signs and you will be OK.