Bancaja merged with Bankia

[jamesfshaw]

The merger requires clients of Bancaja to re-register. No problem with that.
But the Bankia website requires re-registering for internet access.
I have spent some hours attempting to do this but the site will not allow me to insert the required branch code.
Anyone else having problems?

Jim

 

[The Gheko]

Bancaja to Bankia

I went in this morning, entered my NIE number and went straight to my account.

I had previouslly used Bankaja on line and entered my NIE number weeks ago.

There are lots of differences! On my account a debit to IKEA shows up as a debit to "A Large Store"!

Hope you manage to get it sorted out!

Best wishes,
The Gheko

 

[fil6699]

The merger requires clients of Bancaja to re-register. No problem with that.
But the Bankia website requires re-registering for internet access.
I have spent some hours attempting to do this but the site will not allow me to insert the required branch code.
Anyone else having problems?

Jim

Hi I called into the Bank and they set it up for me so it now works again you need your digital signature.

 

[bluejr77]

Hi Jim I am having exactly the same problem as you. Tried to register & I get an error message when I try to choose the branch. I have rung the helpline but as I don't speak Spanish its not much help! I have had to email the bank & will have to wait until next Tuesday for assistance. In the meantime I will try again tomorrow to see if the problem has sorted itself out - although not feeling too optimistic! Janice

 

[JMD40]

Which part are you having trouble with? I have not had any difficulties. They have sent a letter advising of new account numbers but tell us that we do not have to do anything. The registry was needed to place your Identity number (dni or passport) on for internet access as far as I am aware.

 

[jamesfshaw]

My problem is the same as bluejr77 the system will not let me insert the Branch Code.

 

[whaleywanderer]

Found myself with the same problem of not being able to login to my online account. I am in the port at the moment and am going round to Bancaja on Tuesday, to hopefully get it sorted out, I'll report back.

 

[JMD40]

I take back what I said, I cannot access my account today. Whose idea was it to swap the accounts access over when all the offices are closed for 5 days!! As all banks were closed so our only option was to use internet banking and I have some important business transfers to make. Wasted 2 hours this am trying to beat the system but failed! Forum meeting could be held in Bancaja tomorrow instead of a bar!!
This is so frustrating. I cannot get through on the telephone either.... for obvious reasons. Happy Easter to Bancaja!!

 

[Deanscroft]

I think there might be quite a few of us banging on the doors Tuesday morning. What is annoying me is that I was told that I had to have a bank card to access the internet bank for which I was charged 18 euros but now it appears you can get in with your NIE or passport number.

 

[bluejr77]

Hi. Deans croft I am in a similar position to you. When I logged on a couple of weeks ago a message came up which said my account was linked to my card which in turn linked to my pin no. Therefore I assumed (wrongly!!) that I could continue to log in as before without changing over to either registering with my passport or NIE. That will teach me to assume! We have a card each (which we are hoping to dispose of this year due to the cost & we dont use them) but would be very unhappy if I had got one purely to access Internet banking! Imagine Barclays or HSBC not having either Internet banking available or telephone support for 5 days .....

 

[usandthewoof]

Well I am another disgruntled Bancaja / Bankia customer who has spent at least 4 hours this weekend trying to unravel the mysterious new Bankia website to no avail

I am sure they will be overrun in the branch with people trying to access on-line banking tomorrow morning - and I will certainly be one of them

See you all in Bankia tomorrow

 

[Sparky]

Please form an orderly queue guys...look out for me..i will be the one walking by shouting........HELADOS!!!! .

 

[PP_Kev]

We were a bit disgusted with the Bankia takeover. As we are not resident, we have had to close our account. When Bancaja were the bank we had a great relationship with the PP branch and Fabio is great. But with the monthly charges that were intoruduced since the takeover we cannot justify keeping an account with Bankia. Its a shame, as having the account was great and convienient, but for non PP residents, its just not worth it when visits are limited.

 

[Lorenzo]

Bankia website

Am sorry to hear about all the frustration regarding the changeover from Bancaja to Bankia website. What a bad decision to make the change just before the Easter hols too

When visiting the branch, it might be worth asking for a Customer Comment form - or the 'libro de reclamaciones' so that you stand the chance of your complaints being taken seriously - and you may even receive a written response to your comments.

 

[whaleywanderer]

Am sorry to hear about all the frustration regarding the changeover from Bancaja to Bankia website. What a bad decision to make the change just before the Easter hols too

When visiting the branch, it might be worth asking for a Customer Comment form - or the 'libro de reclamaciones' so that you stand the chance of your complaints being taken seriously - and you may even receive a written response to your comments.

....... And compensation perhaps, I think not!!!!

 

[pinewalkstroll]

Good morning to all,

I have just got back from visiting the local PP Bancaja/Bankia branch and managed to speak to Fabio regarding this log-in problem.

In my case I was using the last 12 numbers of my card plus 4 digit password number and as many now know, this will not be accepted through the log-in procedure.

We eventually found out that you have to enter the NIE number on your document minus the letters....... Therefore, numbers only and then enter the pin you have previously used for Bancaja bank. You can use the link on the top right Bankia on-line site to convert to English.

I fear Fabio and staff are in for a busy day!?

Good Luck,

PWS.

 

[JMD40]

Or a return to the free banking which is the whole reason I set up my company bank account with them last year after 20years with Sa Nostra. I found it very annoying that I have a signed contract with all the conditons and free services for the account and the credit card payment system and then they can just amend the contract to their liking. I am far from impressed by Bankia at moment and think it will be so busy in there this morning that I shall get even more annoyed waiting in a queue and presumably not getting anywhere. I have spent several hours typing in the info or trying the 900 phone numer but to no avail. I shall wait in the bar and see if anyone has any luck.....

 

[usandthewoof]

Bankia internet access

As PWS, I too took the walk down to Bankia this morning and was told exactly the same...use your NIE minus the letters and your card PIN number.

Well, we tried with both our NIEs and relative PINs on several occasions today, but we are still unable to access our account, more I feel due to traffic on the network ( I loved that phrase when I worked in the UK !) I get to enter my details and then just get an error message saying page can not be displayed

Out of interest, has anyone managed to get access ?

I am all set for another trip tomorrow as today was aboslute chaos !

 

[pinewalkstroll]

As PWS, I too took the walk down to Bankia this morning and was told exactly the same...use your NIE minus the letters and your card PIN number.

Well, we tried with both our NIEs and relative PINs on several occasions today, but we are still unable to access our account, more I feel due to traffic on the network ( I loved that phrase when I worked in the UK !) I get to enter my details and then just get an error message saying page can not be displayed

Out of interest, has anyone managed to get access ?

I am all set for another trip tomorrow as today was aboslute chaos !

Hi,

I have noticed that it is impossible to sign into the Bankia log-in after using the convert into English link at the top right side of the page on the Bankia web-site.

Instead try this log in page......... .https://oi.bankia.es/oir/oi2r-p.htm

It is the Spanish log in and I have been successful in accessing my account using the NIE numbers only and normal 4 digit pin. You can see the balance and transactions etc. It would appear that the service is limited at the moment but at least you can see your money is still there!?

I would imagine you should be able to access your account in English and be able to use the full on-line banking services in due course once it has settled down. However, The whole situation seems ill-thought-out but at least those with a NIE should now at the very least, be able to access their accounts.

Good luck.

 

[Deanscroft]

Same here. Tried for ages with no success but then switched to the Spanish page and got straight in.