Ca'n Josep

[pollensa]

It does appear that the recognised term for these are 'Assistance Dogs' or in Spanish "perros de asistencia".

As mike_dublin has pointed out there are laws for Guide Dogs in Spain and some areas of Spain also have specific laws for 'assistance dogs' as well e.g. Catalonia (see http://www.assistancedogsinternational.org/wp-content/uploads/2012/07/LeyCatalunyaCastellano.pdf ) .

Such a shame that this should happen.

 

[clinkham]

I think you are right and more places in the UK are allowing dogs inside to eat - in fact I encountered that this morning in Suffolk, where a very well-behaved labrador was sitting underneath a table in an establishment where it wasn't allowed a year ago, according to its owners.. I'm not sure why anyone would have a problem with it though, as long as the dogs are not barking or annoying other people. It's not a hygiene hazard - probably far less so than human patrons of the restaurant using the loo and not washing their hands - all the dogs are doing is sitting there on the floor, by and large minding their own business, so how is it worse than a child being there? Children are pretty grubby beings and frankly far more irritating in terms of noise levels (and I speak as someone that has two children).

How do you get a Labrador to not beg for food in such a situation. I'm on my third one and all have had the same problem regarding food. I know, I know - it's they way you bring 'em up

 

[Chains1972]

Hello Satori,

First of all, I want to apologize about the mistake. I was surprised this morning when I read on the forum about your experience. I did ask my waiter about it, he says he didn't know anything about your MS husband problem. He came last Sunday to ask me about if is allowed to go into the restaurant with a Labrador dog, that was the only question he did ask me, and as you can understand, with this information, I told him to apologize with you but we couldn't allow to come into the restaurant with dogs because can be a problem for the rest of the people.
Of course, if I know anything about your husband's MS, I will be the first person to help you and suply you all your needs. As I say, sorry again for the mistake, and we will invite you to come and visit us and you will be very welcome.
Kind regards,
Josep

 

[Belladonna]

Totally what I had thought had happened, and the response I had expected! Always professional.

 

[Disorderly]

As you say, precisely the outcome I'd have expected.....an unfortunate misunderstanding. I've always found a simple solution to instances like this - always ask to speak directly to the decision-maker. Such a shame this family had this unfortunate experience, but to the collective relief of all C'an Josep fans, an understandable mistake apologised for with genuine humility.

 

[mwc]

Nothing less than I would have expected from Josep & staff, always first class as far as my experiences

 

[Georgiebear]

This makes me so happy Joseps is our favourite restaurant and spent nearly all our nights or mornings there whilst in PP last May, as we stay at that end of the Port the walk is about the same as it was to the old restaurant, we are now counting down the days (65) till we can have dinner in the new restaurant which I expect will be the first night! I'm hungry already

 

[Satori]

Hello Satori,

First of all, I want to apologize about the mistake. I was surprised this morning when I read on the forum about your experience. I did ask my waiter about it, he says he didn't know anything about your MS husband problem. He came last Sunday to ask me about if is allowed to go into the restaurant with a Labrador dog, that was the only question he did ask me, and as you can understand, with this information, I told him to apologize with you but we couldn't allow to come into the restaurant with dogs because can be a problem for the rest of the people.
Of course, if I know anything about your husband's MS, I will be the first person to help you and suply you all your needs. As I say, sorry again for the mistake, and we will invite you to come and visit us and you will be very welcome.
Kind regards,
Josep

Apology accepted with no reservations. I had no doubt, it all was a stupid misunderstanding. When I think back, I can see that the waiter might not have known what I was talking about when I said handicap assistance dog/servicedog. But happy that all is cleared. Thank you for your reply Josep.

 

[Satori]

HaHaa

How do you get a Labrador to not beg for food in such a situation. I'm on my third one and all have had the same problem regarding food. I know, I know - it's they way you bring 'em up

Well Clinkham, as Tom says: If I drop the napkin, I have no doubt that Mojo will pick it up and give it to me, but if I drop a sausage, I am not as confident.

 

[Sparky]

I thought it might be useful for restaurant owners to see what the vests for service/assistance dogs look like then hopefully this misunderstanding won't happen again. Here are a couple of examples :-


IMG_1653 by lyn.sparkes, on Flickr

il_fullxfull.400998335_1woi by lyn.sparkes, on Flickr

 

[JMD40]

Just to echo all other comments. Family table for 9 for Easter Sunday lunch. Restaurant was busy with locals which was great to see. We had fantastic service, excelelnt food and of course a view of the entire Bay of Pollensa to die for. Josep and his team deserve the success that he has worked so hard for.

 

[Millipet]

C'an Josep

Visited C'an Josep last night and had a very enjoyable meal. Salmon and guacamole bruchettas were a surprise served with bread & Alioli then veg soup for starters and I had chicken breast and mushroom sauce and he had John Dory with onion sauce. Veg were beautifully presented, the potato in jacket but with tasty filling. Drinks were sangria for me and the inevitable beer for him.
We were too full for a dessert, but a complimentary amaretto and hierbas were very acceptable. The service from start to finish was top notch, and we wouldn't hesitate to go again. Well worth leaving the port for. Wonderful view if you ask for a window table.

 

[lollipop]

Tomorrow evening David Giverin ( Sax player) is playing at the restaurant. Worth a visit if you are around. Good food and good music.

 

[Carol]

Great news that David is still in the port - is this a regular Saturday do you think? Certainly worth going for the food and music.

 

[lollipop]

I believe Josep will have a different act each Saturday but will check with him when I see him.

 

[Georgiebear]

Just on the balcony relaxing after an evening at Joseps, absolutely fantastic as always, have eaten far too much and the stroll back was much needed, a lovely evening for a 10 minute walk. Josep was the perfect host and the waiting staff attentive and polite, the saxophonist added to the pleasant atmosphere. First of a few visits this week and we wish Josep and his family every success in their new position.

 

[lollipop]

Josep has asked me to let you all know that he is closed next Saturday 6th June for a wedding reception.

 

[Golfaholics]

We have just had a superb meal in Ca'n Josep's. It just gets better and better!! Er in doors had the Hake with asparagus n clams which was delicious and I had the Duck which was real melt in your mouth. Trying to decide what we're going to have next time is difficult - so many lovely ideas.
Can confirm closed next Saturday for a wedding.
The staff here are as superb as the food and if not relatives of Josep they are very close friends and it shows.
We are here for 3 weeks and we will definitely eat here at least a couple of times a week. Always our first night dinner!!
Brilliant food and atmosphere.

 

[Sherberts]

Is the restaurant walkable? How long does it take from around the hotel romantic area? Thanks

 

[PP76]

10 minutes