Cancelling Movistar Contract

[andrewbutcher]

Hi. I have recently had ibred installed with fibre optic and have been trying to cancel my existing Movistar data only line.
I cannot get through to any of the telephone numbers provided on their website, as the phone is hung up each time.
I have tried registering on their website, but the only way of getting into this has to have a number sent to my landline telephone (which I don't have)!
Has anyone else experienced difficulty with this and if so, do you have a number or contact detail which works please?
Thanks

 

[Sparky]

I had a message from them to say there is a new number 22123, not sure if it will help, good luck .

 

[fil6699]

the shop in the port are always very helpful if you can call in they will sort it for you

 

[Bircho]

I had a message from them to say there is a new number 22123, not sure if it will help, good luck .

Thats the new voicemail number!

Number to ring is +34699991004 and ask for an English speaking operator

 

[fil6699]

Thats the new voicemail number!

Number to ring is +34699991004 and ask for an English speaking operator

As i said above whenever i have a problem with Movistar I just call in the office in the port and they fix it beats sitting on the phone for hours maybe even days the lady's are so helpful in the shop
I recommend you go in the morning when they open because covid rules means have to wait outside for your turn and some days its busy

 

[andrewbutcher]

Movistar

Thanks for the number and all the other replies.
I will try the number .

 

[Deanscroft]

When I had a problem I rang 1004. You get a very fast message in spanish inviting you to press various buttons. Ignore it and wait for a pause then say Ingles. After you have done this about 6 times it gets the message and connects you with an English speaking operator. Good luck.

 

[Rockape]

When I had a problem I rang 1004. You get a very fast message in spanish inviting you to press various buttons. Ignore it and wait for a pause then say Ingles. After you have done this about 6 times it gets the message and connects you with an English speaking operator. Good luck.

lol.....how did you find that out??