P
poshbeck@gotadsl.co.uk
Member
- Joined
- Mar 11, 2008
- Messages
- 68
My husband and I had a wonderful holiday in PP for three weeks during July 2013 and we returned for a week in September but to an alternative apartment. My husband had recently been diagnosed with a serious illness and we thought a week away as a late booking was deserved. As there were only two of us we booked a one bedroom apartment on the ground floor in Pinaret an area we are very fond of and we usually book in this area if there are only two of us.
A £75 deposit was required for breakages as well as the normal charge. When we arrived the apartment was definitely not as described. It was dirty, the toilet roll holder was broken, the bedding was old and tired and didnt match a duvet cover had been used as a bottom sheet. The chest of drawers in the bedroom did not have knobs attached only the screws. The patio door only opened on one side the patio chairs were broken and the garden hadnt been mowed in months. The kitchen did not possess a bin there were no tea towels and very few glasses. The towels provided were worn and thin. In other words we were extremely disappointed.
Upon our return when returning the keys I pointed out all of these errors and waited for a response from the owner. I had also taken pictures of the apartment and advised the owner. Three weeks later I received the return of the £75 deposit only after I had threatened the small claims court. I was advised that the owner would be going out to the apartment to verify my complaints. I chased for a reply and was advised that the cleaner had been busy sorting out her daughter going to college in the UK; and had had someone else do the cleaning. The owner sent me pictures to show that the patio furniture had been replaced and new towels provided.
I then asked for a partial refund as a gesture of goodwill as the owner obviously agreed with me that the apartment had not been upto scratch by replacing furniture and sending me the pictures to prove it. However I pointed out that this would benefit future clients but did not make up for our experience. Guess what happened! nothing a stony silence. I can only assume that this means No No refund.
We have been holiday in PP for over 25 years and have never been disappointed with our accomodation before. I know that most owners provide exactly what they describe and that is what the client pays for.
If anyone wants to contact me by private message in order to avoid this particular experience I would be delighted to furnish the details of our unsatisfactory accomodation.
A £75 deposit was required for breakages as well as the normal charge. When we arrived the apartment was definitely not as described. It was dirty, the toilet roll holder was broken, the bedding was old and tired and didnt match a duvet cover had been used as a bottom sheet. The chest of drawers in the bedroom did not have knobs attached only the screws. The patio door only opened on one side the patio chairs were broken and the garden hadnt been mowed in months. The kitchen did not possess a bin there were no tea towels and very few glasses. The towels provided were worn and thin. In other words we were extremely disappointed.
Upon our return when returning the keys I pointed out all of these errors and waited for a response from the owner. I had also taken pictures of the apartment and advised the owner. Three weeks later I received the return of the £75 deposit only after I had threatened the small claims court. I was advised that the owner would be going out to the apartment to verify my complaints. I chased for a reply and was advised that the cleaner had been busy sorting out her daughter going to college in the UK; and had had someone else do the cleaning. The owner sent me pictures to show that the patio furniture had been replaced and new towels provided.
I then asked for a partial refund as a gesture of goodwill as the owner obviously agreed with me that the apartment had not been upto scratch by replacing furniture and sending me the pictures to prove it. However I pointed out that this would benefit future clients but did not make up for our experience. Guess what happened! nothing a stony silence. I can only assume that this means No No refund.
We have been holiday in PP for over 25 years and have never been disappointed with our accomodation before. I know that most owners provide exactly what they describe and that is what the client pays for.
If anyone wants to contact me by private message in order to avoid this particular experience I would be delighted to furnish the details of our unsatisfactory accomodation.
