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Goldcar rip offs continue

  • Thread starter Thread starter alcanadakid
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alcanadakid

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Despite being taken over by Eurocar, Goldcar continue their sharp practices.

This was featured on the BBC4 radio programme, "You and Yours", which was aired yesterday, 27th September. You can listen to it on BBC Radio iplayer.

There were some eye watering accounts, including one listener who was charged an additional €200 as a "transaction fee".

You use this company at your peril!
 
Thank goodness you have posted this. We were considering trying them soon. We usually rent with Vanrells, but they seem to have doubled their prices.
 
I rented a Vanrell Berlingo last month. Cost me €250 for 5 days fully covered. Fair enough I didn't have to worry about damage.... but that was more because the car was smashed up to #@#$£

Ironically, I opened the glovebox and found the insurance/log book and it was owned by.... Goldcar!!!
 
MPH133, the rate is certainly better with Rent a Car Formentor. Looks like you pick the car up on the 4th floor of the airport too!! Thank you for this information, I think we are going to change for the first time in years!!
 
animagic21 said:
MPH133, the rate is certainly better with Rent a Car Formentor. Looks like you pick the car up on the 4th floor of the airport too!! Thank you for this information, I think we are going to change for the first time in years!!
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you are welcome
we have used them 10 times without a problem
repeat customers also get a 10% discount
 
I have been using HyperRentaCar for 10-20 years. They have an office in Puerto de Pollensa, should you have "issues" to solve locally.

I pick up and return the cars at Palma airport.

Latest (september 2018) rental cost me 10 € a day for a Renault Clio, over a 21 day period. Previous rental (July 2018) was 12 € a day for a 28 day period.

Used GoldCar twice; first was OK; second a ripoff. Friends of mine were totally ripped off by GoldCar at their first experience in Mallorca; however were very happy with their previous experience in Malaga/Marbella.
 
I regularly used Hiper and Centauro. Both off airprot but not an issue for me.
Centauro is very convenient as there is a petrol station right next door for when you drop the car off.
 
I much appreciate your advices regarding a hire car. We are going to look at the options & make a decision. Thanks again.
 
I use Hiper in the Port all the time - excellent service. I would like to use them from the airport but my wife has very limited mobility, finding it difficult to climb into/out of mini-buses. Can someone who has used them at Palma give me some advice as to how easy/hard transfer to off-airport site is.
 
Luckjon said:
I use Hiper in the Port all the time - excellent service. I would like to use them from the airport but my wife has very limited mobility, finding it difficult to climb into/out of mini-buses. Can someone who has used them at Palma give me some advice as to how easy/hard transfer to off-airport site is.
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From arrivals (luggage pickup) to the hiperrentacar minibus it's flat ground so a wheelchair can be used; distance is about 200 meters.

From minibus dropoff to office (where you sign the papers) say around 100 feet, flat surface.

From office to cars, again about a 100 feet, typically.

Climbing into the minibus is two steps with good handrails to help.
 
I`m amazed Goldcar & Record are still in business?
 
I use Record all the time. Usually about 4 rentals per year totalling 9-10 weeks rental. Everything fine until this September when they decided to close the newer second office at the airport leaving 1/2 the number of staff to deal with the huge demand. Needless to say the staff were overwhelmed. When I got a 'queue' ticket I was 65th in line. They were processing customers at their normal 10 minute rate. With 4 staff the maths worked out at a 2.5 hours wait. I was not pleased but they were using the opportunity to sell 'priority line' tickets for €50 a shot. This meant that ordinary customers just got shunted further down the line. Others I know just gave up and got a taxi.
I'll give them another try later this month but if the queues are the same this will be the last time I'm afraid.
 
We use Goldcar all the time and try to play them at their own game.

Have just come back from a 4 day weekend and paid €3 + fuel (full /full) for the car through Do You Spain. I get my insurance annually from Insurance 4 Car Hire in the UK at a cost of £39.99 for a year.

Yes I have to pay a deposit of between €1100 and €1400 depending on the car but this never leaves my account.

And yes this year they have, in my opinion fraudulently, claimed that I had damaged a car when I am pretty sure that I had not but Insurance 4 Car Hire refunded the €200 they deducted from my credit card within 2 weeks.

Also the queues this year have been minimal, even in June my wait was no more than 20 mins.

I suppose you just have to pay your money and take a chance :)
 
Teflon said:
We use Goldcar all the time and try to play them at their own game.

Have just come back from a 4 day weekend and paid €3 + fuel (full /full) for the car through Do You Spain. I get my insurance annually from Insurance 4 Car Hire in the UK at a cost of £39.99 for a year.

Yes I have to pay a deposit of between €1100 and €1400 depending on the car but this never leaves my account.

And yes this year they have, in my opinion fraudulently, claimed that I had damaged a car when I am pretty sure that I had not but Insurance 4 Car Hire refunded the €200 they deducted from my credit card within 2 weeks.

Also the queues this year have been minimal, even in June my wait was no more than 20 mins.

I suppose you just have to pay your money and take a chance :)
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In the radio programme one listener said that when he tried to use his own insurance they resisted but finally allowed this but with a "transaction fee" of over €200. This was not in Mallorca, but I guess could happen anywhere.
 
Do people not book their hire cars through Rental cars dot com? Thats where I mostly get mine, as if I have any issues they tend to sort them out for me every time. The last one was when I went with Gold cos they were very cheap and they charged be 40euros for collection after normal office hours ......so I paid through gritted teeth, but was refunded when I got home. Obviously had the 12months excess policy for £39.99 too.
 
Rockape said:
Do people not book their hire cars through Rental cars dot com? Thats where I mostly get mine, as if I have any issues they tend to sort them out for me every time. The last one was when I went with Gold cos they were very cheap and they charged be 40euros for collection after normal office hours ......so I paid through gritted teeth, but was refunded when I got home. Obviously had the 12months excess policy for £39.99 too.
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Rentalcars.com is new to me but have just had a peek for the first time - the website design and prices are suspiciously similar to Do You Spain!!! :)
 
don't understand the Goldcar problems...just do full 'key,n,go' package, keys in 30 seconds from machine, no need to worry about any damage. Got several quotes from others for las trip last month, but Goldcar still cheaper, & always new cars
 
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