ResortHoppa

[gladysP]

Although ResortHoppa are cheap we had a poor experience. We arrived at Palma at 10.30am and got on our coach easily but then we had to wait for 1hr 50mins! The coach was three quarters full with a lot of young children on board. Noone told us anything, it was ridiculous. We eventually found out that an earlier flight had lost a lot of luggage in transit & so we had had to wait for these few passengers to get it sorted out. I believe the ResortHoppa bus could have taken us to PP & got back in this time or they could have just put these unfortunate passengers in a taxi. It really put me off using them again.

 

[CathB]

It would be interesting to know when that was.my friend and her daughter flew BMI on 8th June and her luggage was lost..I had booked Resort Hoppa them but in the end they would not wait and she had to get a taxi (to Porto Cristo)

 

[gladysP]

Hi Cath,
It was on 30th May & I think it was Jet2 that had lost the luggage or maybe Thomson. It wasn't BMI as we had flown with them.

 

[CathB]

I was just curious as Resort Hoppa would not wait for them..I can only hope that all will be ok for us next week....there seem to have been a lot of positive comments regarding their service- so fingers crosses

 

[helens4622]

hi can anyone tell me if they have a prom code i can use for resort hoppa thanks helen

 

[El Gordo]

Its SUNHOP10 valid to 30th June


Here is the link on this site

Resort Hoppa Code

 

[Jupiter1972]

We are staying in a villa at the very back of Siller. Has anyone any advice on how this would work with the Resort Hoppa, if at all.

There are young children in our party so we wouldn't be able to manage wheeling suitcases, kids etc from the Duva or Habitat.

Are there any alternatives? Would the Hoppa drop us at the main taxi rank in the town even allowing us to get a cab directly to the villa?

 

[favie]

If nobody comes up with any other ideas Jupiter, one of their drop offs is Hotel Eolo which is just across the road from the taxi rank. Have a great holiday.

 

[CathB]

Hi Jupiter1972...if you have a look at my post of 17/6 I posted a link that Resort Hoppa sent me ...you can check the list of hotels/appartments/hostals that they recognise for drop off/pick up

 

[Deanscroft]

Two days ago I had to do an emergency dash to take two friends to the airport. They were booked on the Resort Hoppa which was either 15 minutes early and didn´t wait or just didn´t turn up at all.

 

[CathB]

we used them in July and had no problems - it does tell you to be at your pick up point 15 minutes before the time advised and also to allow 15 minutes after before ringing the number provided.

 

[its cd]

Also used them 3 times in July due to the random comings and goings of members of our party

Always arrived on time or within the 15mins

Only complaint was the ridiculous reconfirmation procedure

For those of you who havn't used them .... you have to reconfirm you still want them 24hrs before the pick up and it is only then that you are told the time and confirmed location for the pick up ..... you are also supposed to get a text confirmation the day before confirming time and location of pick up .......... none of the texts ever arrived.We then used the phone ( thankfully had the sense to use the local payphone rather than a UK mobile ) and the automatic reconfirmation service didn't recognise our code .... so we had to hang on for 20mins and 4 or 5 euros to wait for them to answer ..... after the second time, I asked if I could reconfirm there and then for the 3rd pick up that was in 3 days time , no not allowed ... so I asked what would happen if I just didn't phone them to reconfirm....... they said they couldn't guaruntee the time of the pick up .... so 2 days later I bought myself a take away cafe con leche and took it to the phone box with me and enjoyed it whilst I hung on for another 15mins.

Great service but processes are dire

Would be really interested to know if anyone has just not bothered reconfirming and "guessed " the pick up time with a sucesful outcome

 

[eleanor]

We have never had a problem but we have always re-confirmed online which was very quick and easy. I don't think I would like to risk not confirming just in case I was left stranded. I suppose in their defence they need to know that people are returning home as there must be a great number of no shows.

The last time we used them I was especially worried as although we had confirmed online we were to be met at the Leo apartments Gotmar at a very early time of day. But they were there waiting for us, we were the first pick up and they were early. - brilliant!
In contrast we hung around outside the Habitat for nearly 15 minutes waiting for someone. The driver didn't just leave but went out and about looking for the people. He then came back and made a call,I assume to head office. He still waited.
Eventually a man, women and 2 children just walked out onto the bus without so much as an apology to either the driver or anyone else!!
Me - well - I would have just driven on!!! How inconsiderate of some people!

 

[its cd]

Elenor

Interested that your on line reconfirms worked ok ...... on 3 consecutive occasions I tried on line only to find the reconfirmation code was invalid ...... when I spoke to them they did say their system was a bit tempremental and also said their texts that they should send out also fail on occasions with no real reason .................. this is such a shame because like you i have been impressed with their actual service

 

[CathB]

we too re confirmed on line...it took a little bit of working out until i realised you do not use the reconfirmation ref but the booking reference (minus the / and the following digit)..after that no problem
we were also told at the airport that they do not send a text and was given a leaflet with the address to check on line as well as the contact number

 

[Buckinghamshire lady]

Hello, we are using Resort Hoppa in September, but we won't have a lap top with us, I was wondering are there internet cafes in Puerto Pollensa so that i can check in with Resort Hoppa to confirm my return pick up. thanks for help

 

[Lorenzo]

Internet Cafe

Yes there is a great internet cafe just up from the roundabout in the port on Jaume XX111. It used to be in the back streets and has now moved to a better location. - More or less opposite Barclays bank now. Very nice helpful staff there.

 

[Buckinghamshire lady]

Thanks very much. This forum has been invaluable in planning my hols. I have written down so many recommnended restaurants etc. I feel I already know the place.

 

[LK1960]

Hi cd

I also reconfirmed on-line for our return journey on 22 July without any problems. Like CathB, I used the original booking ref and the process was quick and easy. I never received a text though, despite being told that I would. I too was happy with the service and will definitely be using them again in October.

 

[its cd]

Great I nowe know what I need to do ..... silly me for typing in thr revirmation code in the reonfirmation code field lol