We have used this company three times and each time have had trouble. We found there to be no back up when we had a fault with a car. We had to wait for the car to be repaired as no other car was available.
We gave the benefit of doubt and tried again. This time they 'forgot us' at the airport and we then had to wait nearly three hours for someone to eventually turn up with a car that was at least 100 years old.
The final time - was last summer when car hire was not so good. We payed well over the odds to get a car which they then said was an up-grade. Again this car was about 100 years old, was filthy dirty inside and out, smelt horrid and made the most awful noise. We were stuck with it as no other was available. The rental price was probably 3 times what the car was worth if they managed to find a buyer!!
Personally I would not use this company again. 3 times is 3 too many chances in my opinion. Our time on the Island is valued. As owners we have many other problems to attend to when visiting without taking chances with car rental.
Perhaps we were just unlucky - but I will always use Terry's now. Have many times and never had problems and brilliant people to deal with.