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salhal
New member
Hi can any body tell me if this company is any good (waiting times for car etc. Any feedback good or bad is appreciated.
Thanks
Sally
Thanks
Sally
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Debilicious
Guest
Hi Salhal,
i copyed this from page 2 on this thread,
We had a problem with our car when we stayed in PP from 28 May - 4 June that I wanted to share with you all.
We booked a car via Holidayautos to pick up from Palma airport on 28 May 05 but it appeared everyone else had too! Holidayautos had booked the car with Centauro. When we arrived all of the other car hire booths were empty but there was a huge queue from Centauro.
We started queuing at midday and we weren't sitting in the car until just past 2PM! Not the best way to start the holiday. What made it worse was seeing people walk up to Hertz etc and getting their car within 2 mins.
Only bright side was that Centauro upgraded our car from a fiesta to a focus estate for free which almost made the 2 hour wait worthwhile.
Apparently Centauro were undercutting everyone else so this is why they had the massive queue. I guess sometimes the cheapest isn't necessarily the best option.....
check it out, as there is more on same company...
4th or 5th down
deb
i copyed this from page 2 on this thread,
We had a problem with our car when we stayed in PP from 28 May - 4 June that I wanted to share with you all.
We booked a car via Holidayautos to pick up from Palma airport on 28 May 05 but it appeared everyone else had too! Holidayautos had booked the car with Centauro. When we arrived all of the other car hire booths were empty but there was a huge queue from Centauro.
We started queuing at midday and we weren't sitting in the car until just past 2PM! Not the best way to start the holiday. What made it worse was seeing people walk up to Hertz etc and getting their car within 2 mins.
Only bright side was that Centauro upgraded our car from a fiesta to a focus estate for free which almost made the 2 hour wait worthwhile.
Apparently Centauro were undercutting everyone else so this is why they had the massive queue. I guess sometimes the cheapest isn't necessarily the best option.....
check it out, as there is more on same company...
4th or 5th down
deb
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salhal
New member
Thanks for that Deb, will prepare myself for a wait then.
Sally
Sally
sandy
New member
We always hire our cars through auto europe, whic use any of the usual firms based at the airport. I think its really the luck of the draw whether you land at the same time as another 3 plane loads of people who've booked with the same company. Sometimes we've queued for ages, other times theres only a couple of people waiting. Unfortunately, all the desks seem really slow at filling in their paperwork though !
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Snowy
Guest
Good tip leave the bagage hall and go to a window in main concourse, not in the baggage hall much quicker service.
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pinot g
Guest
The window in the concourse is supposed to be used by people who have not travelled by air. The waiting time airside gets longer because people run round to the other window, its very frustrating. I have seen some very angry people in the queue and very stressed staff because of this.If you re travelling with other people ,could someone rush ahead to go to the car hire and one get the luggage? This always works for us!
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pinot g
Guest
Also meant to say that we have used Centauro many times, booked through Carjet and Holiday Autos. Each time has been fine no problems, on a couple of occasions we ve also been upgraded free of charge. You should nt have any problems!
Pinot G
Pinot G
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womblemonty
Guest
We used Centauro through Carjet. No queues, straightforward transaction. We were upgraded to a newish Fiesta, but were charged E52 for a tank of petrol. Seems excessive, don't know what others think?
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Timberman
Member
Seems to be a standard charge of 52 euros for fuel. We always use Europa Goldcar through Carjet and it makes no difference what car I hire, petrol or diesal, I always get charged the same amount.
Oh well it is the start of the holiday and I'm too chilled to argue.:smokin
Timberman
Oh well it is the start of the holiday and I'm too chilled to argue.:smokin
Timberman
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salhal
New member
Thanks for all your replys. Had no probs, apart from an hours wait! The couple in front asked for a free upgrade cos they had got one last year and held the Q up for ages moaning!
Thanks again
Sally
Thanks again
Sally
J
Jax
Guest
We've always used Centauro, and have always been happy with them. They've just started the 'petrol charge', but if you return the car full will refund it.
Once you've booked directly with them three times you get a gold card - so you skip the queue and always get an upgrade!
Once you've booked directly with them three times you get a gold card - so you skip the queue and always get an upgrade!
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Red Robbo
New member
Hi there,
Just to add to the previous positive comments. I too am a regular user with Centuaro car hire, booked via Carjet.
I have always found them to be friendly and efficient so much so that when I booked this year's car hire via Carjet and the e-mail booking had placed me with another company they use I requested a change to Centuaro - which they happily did.
Snowy's advice is absolutely spot on as well!
Just to add to the previous positive comments. I too am a regular user with Centuaro car hire, booked via Carjet.
I have always found them to be friendly and efficient so much so that when I booked this year's car hire via Carjet and the e-mail booking had placed me with another company they use I requested a change to Centuaro - which they happily did.
Snowy's advice is absolutely spot on as well!
debz1
Well-known member
We will certainly do what you did RedRobbo next time if carjet don't place us with Centauro as they normally do.
Last week we were met on arrivals by a German girl who told us our car was waiting off site and we would be taken by mini bus to pick it up. OMG what a hassle..the mini bus was a pain in itself but when we arrived to the car parking we found a portacabin with one girl manning the desk. She was sooo slow and luckily we were only 2nd in the queue but still waited a good 30 minutes before she got to us , and then another 20 minutes while she filled in the paperwork. This was March so imagine the chaos in the Summer :eek .
Finally set off knowing we would have to make sure we left at least an our extra to check in on the way home, and pray we could find our way back to this off site car park. We did ..eventually but it was just as long a wait and the mini bus nearly went without us!
The good thing about carjet is that they do always find the best deals but sometimes it's worth paying a bit more for a good service.
Will not be using these guys again!!! The company is called Aurigacrown :rolleyes
Debs
Last week we were met on arrivals by a German girl who told us our car was waiting off site and we would be taken by mini bus to pick it up. OMG what a hassle..the mini bus was a pain in itself but when we arrived to the car parking we found a portacabin with one girl manning the desk. She was sooo slow and luckily we were only 2nd in the queue but still waited a good 30 minutes before she got to us , and then another 20 minutes while she filled in the paperwork. This was March so imagine the chaos in the Summer :eek .
Finally set off knowing we would have to make sure we left at least an our extra to check in on the way home, and pray we could find our way back to this off site car park. We did ..eventually but it was just as long a wait and the mini bus nearly went without us!
The good thing about carjet is that they do always find the best deals but sometimes it's worth paying a bit more for a good service.
Will not be using these guys again!!! The company is called Aurigacrown :rolleyes
Debs
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The Wob
New member
I have juste used Centauro (through Carjet) and found them to be very good. If you have a car on 3 days or less they will do Full/Full on fuel.
The Wob
The Wob
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Sharonh
Active member
We used Centauro during our recent visit to Puerto Pollensa. Anyone booked with them should note that they have now moved off site at the airport. This is very recent as we used them in October and they were on site then.
As we are used to the convenience of dealing with the desk in the airport and collecting the car across the road the off site experience was a nightmare.
We were met at the airport by a representative from Centuaro and had to wait about 30 mins for the bus to arrive to take us to the off site location. Then we had to join a queue to get the details sorted out. Whilst waiting in the queue we couldn't help thinking that we should have been well on our way up the motorway to PP !
Returning the car was even more stressful - we couldn't find the off site location with the map they had given us. We drove around for 30 mins and eventually phoned them from outside the main car park. They did immediately send someone over to get the car which was good.
As we are used to the convenience of dealing with the desk in the airport and collecting the car across the road the off site experience was a nightmare.
We were met at the airport by a representative from Centuaro and had to wait about 30 mins for the bus to arrive to take us to the off site location. Then we had to join a queue to get the details sorted out. Whilst waiting in the queue we couldn't help thinking that we should have been well on our way up the motorway to PP !
Returning the car was even more stressful - we couldn't find the off site location with the map they had given us. We drove around for 30 mins and eventually phoned them from outside the main car park. They did immediately send someone over to get the car which was good.
sandy
New member
Many thanks for the heads-up Sharon. We always use Auto Europe when we book a car, which for the 2 of us, I have always found the best deals. Trouble is, you never know which company it is until you have paid and print off the confirmation. Now, how do I avoid Centauro ???
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peterwilliams421
Guest
Hi. I have always booked with Centuaro directly via their website. Used them last year in October with no problems at all, then i used them again on December 24th only to find that their office in Palma airport all boarded up. Eventually i found a Centuaro rep near the taxi rank. Then had to find their mini bus and wait half an hour before it took us to their 'new parking-lot office'. You have to get the car back to the 'new parking-lot office', so don't forget where they are! I forgot to ask for a map so had to spend half an hour driving around trying to find them. I wish they had at last emailed me to inform me of these changes. Anyway we had a lovely winter holiday in PP. Lovely and sunny!
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peterwilliams421
Guest
I might use them again though. Is that mad or what? Mind you, they will have to be a lot cheaper then say Avis.
Now that i know what's going to happen and now that i know where their car compound is located it's not going to be too bad.
I'm going to have to use them for my annual 4 day long weekend trip to Majorca anyway as i've collected enough 'Gold Club' member points to rent one for free for 4 days.
Has anyone ever exchanged their points for a free car rental? Is it really free?
Now that i know what's going to happen and now that i know where their car compound is located it's not going to be too bad.
I'm going to have to use them for my annual 4 day long weekend trip to Majorca anyway as i've collected enough 'Gold Club' member points to rent one for free for 4 days.
Has anyone ever exchanged their points for a free car rental? Is it really free?
