Jet2.com
Hi, regarding your posts in respect of Jet2.com - I dont mean this to be a whinge, more a word of caution!
We returned from Palma on the 9th August. Unfortunately there was a fault with the plane and a part had to be flown in from Leeds. Please dont get me wrong, I along with all the other passengers were more than happy that the fault was spotted before we took off! We had an eleven hour delay and there was no-one available either on the desk or the gate that could advise us or update us on the situation. The captain and crew did a disappearing act when the plane was towed away (after we were told they would come and update us). We, and others on the flight had to ring the number on on our confirmations to try and find out what was happening and to be truthful the various agents we spoke too werent helpful at all.
It was only when we were finally on the flight that the stewardess informed us that Jet2.com do not have any represenatives in Palma. Their desk, when manned, is done so by handling agents, who in her own words "havent a clue whats happening".
So a word of warning should you experience problems with Jet2 at Palma - you wont get any help or advice. You will also find that the "Passengers Rights" notices displayed on each gate mean absolutely nothing - they would do better replacing them with pictures!
Other than that, both the crew and the flight were great, just their customer service need a complete overhaul! Oh they did throw in a free soft drink for our troubles.......
Next flight now booked with Monarch!!