Record - car hire

[Gommar Goffer]

I think that the last time I used Record I booked through DYS and when I got a confirmation from Recird I e-mailed them to say I was a member of the PP forum and that we got a 10% discount and they e-mailed me an amended total.

 

[clinkham]

Thanks GG. I'll drop them an email. Nothing ventured, nothing gained!

 

[Rangers1]

Can someone tell me if Records prices include the extra insurance or is that on top? not 100% clear on the site.

Thanks

Gordon

 

[Gommar Goffer]

Gordon - the extra insurance is on top - they spring it on you when you are doing the paperwork

 

[Rangers1]

GG cheers think i will stick with the booking i already have

Gordon

 

[cherylbb]

Hi, Just a warning about Record. When we arrived on Sat. lunchtime 2 weeks ago there was a massive queue & when friends arrived early evening same day, it took them 3 HOURS to get their car. Queued from 7pm til just after 10pm, taking about 20 mins to process each car. Not very happy people there!

 

[Chemical Dave]

Hi, Just a warning about Record. When we arrived on Sat. lunchtime 2 weeks ago there was a massive queue & when friends arrived early evening same day, it took them 3 HOURS to get their car. Queued from 7pm til just after 10pm, taking about 20 mins to process each car. Not very happy people there!

Cheryl

This is one reason why I don't use Record. They are always busy and when I arrive in Palma, I want to get my car and start the holiday asap. I like to go with one of the big international names. You pay a bit more but don't get ripped off on fuel policies either. In saying that, this is peak season so I would expect them to be busy but 20 mins to turnaround a car is hopeless, even 10 minutes is too long!

Adios

Dave

 

[cherylbb]

Yes, I agree Dave. We were lucky & got Avis with our apartment, no queue, straight in office, key taken out of drawer, Form printed & signed, no fuel charges etc. All done in 5 mins & hubby still waiting for luggage. Brilliant for a Saturday in July!
We did say that we would not use Record after seeing & hearing about the queues. Luckily, as we'd arrived earlier, we did a quick shop for our friends as they had 2 children & didn't get time to get drinks etc.

 

[Jupiter1972]

Hi, Just a warning about Record. When we arrived on Sat. lunchtime 2 weeks ago there was a massive queue & when friends arrived early evening same day, it took them 3 HOURS to get their car. Queued from 7pm til just after 10pm, taking about 20 mins to process each car. Not very happy people there!

Think I would have given up and got on a bus!

 

[joelise80]

Booked car ages ago through Do You Spain for a Clio with Record which, at the time, was cheap at 206 Euros. OH was moaning today about having a Clio as we usually get a Focus but had downsized due to price increase. Just checked the Record website and have got a Focus for 150 Euros for a week starting this Friday. I hope it works out as things usually cost us more not less...

 

[its cd]

we use record a lot and have never had to queue that long .... i think the worse was about 30mins

I think I may know why ...... we always get really early morning flights and end up at the desk before 10am ..... I wonder if they get a backlog as the day goes on

Also we never go in August .... we go as soon as our school hols allow which tends to be mid July .... also go that time for the fireworks so maybe it is just an August thing

What I would say is that they have never let us down though some of the cars have been a bit past it ( and some have been brand new )

I do think that if I arrived and thought the queue was going to be that long I would probably go and try my luck at one of the other companies whilst leaving OH in the queue for insurance .... remember you don't pay them a penny until you get there so you lose nothing by going elsewhere ( except added cost as others tend to be a bit more expnsive ) Of course if there is a shortage of cars you may not be able to get another one from a different company at last minute

It would also be a good idea to let Record know what you are doing and the reasons why

 

[cumberland8]

2 weeks ago there was a que at Record, we counted 132 people, which is disgracefull.

 

[clinkham]

2 weeks ago there was a que at Record, we counted 132 people, which is disgracefull.

I may well have been in that queue we were a party of 6 with only 5 seats (eventually). Son in law jumped on the Resorthoppa and was taking refreshment in Laguna before we got under way.

 

[its cd]

A queue of 132 is madness

Did none of the other companies have any cars available ?

Just asking because I can't understand anyone bothering to wait in the queue unless there really was no other choice

Personally I think I may have just sacked the idea of having a car and jumped in a cab/bus

Has something changed at record or is this just an August or afternoon/evening thing ? As I sadi previously, we've used them loads and loads of times and never been behind more than 3 or 4 people ......... getting a bit worried for my next visit now in case we've just always been lucky and my luck is about to run out

 

[clinkham]

The popularity of the Record queue may have something to do with market forces.. their prices were extremely competitive, eventually. My first booking last November for 14 days in Aug/Sept was around 550Euros. I finally rebooked in July for 307euros and cancelled the original booking. Other firms were charging hundreds of Euros more.

 

[joelise80]

Record - No Thanks!

Used Record last week after using them before and not having had any problems. This time it was different though - the queue to pick up the car was massive We waited almost 2 hours (big queues at other desks aswell and no cars available at Sixt as I went and asked)and then our pre booked Ford Focus wasn't available so we got a Nissan Note which was pants. OH asked why and was told that as Record was the cheapest in the airport it was take what was available or go elsewhere. We didn't like the attitude of the staff, the queuing or the car so won't be using them again no matter how much cheaper. Also felt totally ripped off with the petrol as they charged us 80 euros when OH worked out it would have cost them 49 euros so that seems like a pretty big mark up

 

[Patsy10red]

There is better and cheaper than record!!

A few years ago I was not pleased with Record and since then have been on a quest to find better. Trying quite a few different car hire companies.

I have now settled on BKrent a car who are relatively new to Mallorca, although have been established in Menorca and Ibiza for some time.

Apparently the owner started with a very large bicycle hire company and has now moved into cars! He obviously spotted a gap in the market for good car hire at reasonable rates.

We have just booked with them for the third time this year. As stated
in my previous post, I returned the car two weeks earlier than planned without any prior notice due to having to return the U.K. for family reasons. I fully expected to lose the balance but the staff were exceptional, and issued a full refund! That just does not happen with car hire companies!

An excellent company, helpful, friendly and caring staff.

 

[eleanor]

That's great Patsy - and through them knowing what customer care means and providing a good honest service, they will gain so much more custom as we now know about them!

Let the others learn!!!

 

[its cd]

just checked with BK for my 4 day hire next week to see if viable alternative

134euros for a micra against records £40 for a fiesta................. whilst I have no intention of queuing for 3 hrs with record I think I will still take my chance, lets face it, if the queue is massive I can still get a cab one way and organise 2 resort hoppas for the way back and still have change from 134 euros

I don't really need a car whilst there so think it is a risk worth taking

Will post my "record " experience on return

 

[ragdollabbi]

Yes, I checked their prices for our week in October and they are almost double what we are paying with Hertz and it would be for a smaller car. It's nice to get a good service, but it's just as nice to get a good deal