Yes, great service from RH for several years now. But I have to agree that the reconfirm can be tempermental. For those who are regulars, it is not a problem, as you can always call them. However, if it is your first experience, then I imagine it can be quite disconcerting.
Having said that they have never let me down and the prices are great.
ps. Hopefully that is not the kiss of death as I am using them to pick me up on Tuesday from the airport!