We also live about 20 Mins away from Bournemouth airport, but we have always had issues when we have flown Ryanair. Never had a good flight with them. We prefer to pay a little extra and go with Flybe from Southampton.
A classic Ryanair moment was when we paid extra for Priority boarding, only to be boarded first on a bus and then for all the other passengers to join us on the bus, so everyone boarded the plane together. What a joke, and of course the airline were not interested.
There was also the time that we were sat on the Tarmac at Palma airport waiting for a Ryanair branded bus for about half an hour, even though the local airport buses were on the go all the time. We were told that Ryanair cut costs by not paying the local ground crews and doing things themselves, but after arriving in Palma, that is the last thing you want!
This latest story, and with the history us and my in-laws have had with Ryanair is enough to not fly with them again!