Only just seen page 2 of the posts...in response to comment on this page:
My experience as a potential buyer, is that there is the full range in terms of service and in particular web presence.
Some have good websites and service.
Some of the websites are so bad it is a joke. No idea how they sell anything.
One agent in the centre of town, has the worst service of any company I’ve dealt with in any sector in the last 30 years. They don’t answer the phone. Don’t respond to VMs or emails and even when you go into the shop they do not want to help. It was python-esque in incompetence and as if they were desperate NOT to sell . The ‘cheese shop’ sketch came to mind. How they are in business is a mystery to me.
Just checked their site and its giving a 500 error...probably have gone out of business.